Our Services

Our campaigns are bespoke and made with your values and your aims right at the heart of everything we do.
As trusted guardians of your brand, nothing short of excellence will do.
This is our commitment to you.

Contact Center

We maintain client relations for you through the outbound, inbound or hosted contact center services for both B2B and B2C clients.

Data Center

We create value for you by maximizing efficiency and ensuring better customer experience through data entry, processing and conversion.

Infrastructure as a Service (IaaS)

We deliver infrastructure through access to servers, data storage centers and network equipment. You can run any workload at any time.

IT Support

We are a one stop point for all your onsite and remote managed IT support services for all sizes of companies and all levels of technical expertise.

Why Choose Us

At Munu Technologies, we understand and value our clients’ relationships with their end customers. This is underpinned by our successful, results-driven inbound and outbound contact center outsourcing solutions, including voice, chat and e-mail support. Our key to an effective acquisition campaign is to understand the customer and apply insight and intelligence to drive increased revenue in a cost-effective manner. At MTAL, we approach each engagement using a structured approach that ensures all stakeholders are on the same page to achieve customer acquisition and sales targets starting from program inception to understanding clients’ products, services, business and target audience.

Areas of Expertise

Call Center Management

96%

Data Center Management

95%

IT Infrastructure

80%

IT Support

90%

Service list

Inbound and Outbound services

With the technological advancement we are exposed to, you need to make a strategic decision to outsource non-core functions like the call centers to someone who understands the value of attaining set goals. This has become a feasible way of reducing costs and increase efficiencies in a controlled environment; allowing you to focus on your core function or deliverables. Our contact center services are not limited to the following

  • Customer support services
  • Customer opinion reporting
  • Product survey
  • Event management
  • Collections support
  • Research and survey support
  • Product management support
  • Help desk
  • Telemarketing
  • Information delivery
  • Appointment fixing and management
  • Customer satisfaction surveys
  • Payment reminders
  • Debt collection
  • Information verification
  • Follow-up calls

All companies aim to attain growth by focusing on distribution, product or service and brand. For you to focus on your core competences you need to have a fully functional back-office with majority of the processes operating efficiently. Growth is made harder when the back-office is holding the company back, both in terms of fixed costs and limited capability. Majority of the back-office processes are centered around accurate data entry for storage, reliable data processing for easy retrieval & classification and efficient data conversion. Our contact center services are not limited to the following

  • Data entry: Legal data, numeric data, Ms Access data, handwritten data, surveys/questionnaires, insurance data
  • Data processing: Catalogue processing, product profile processing, Data mining, data capture & extraction, form processing, image processing, survey processing
  • Data conversion: Business card conversion, ebook conversion, catalogue conversion, document conversion, audio transcription
  • Others: Training, research support, audio & visual content dissemination

We deliver infrastructure through access to servers, data storage centers and network equipment. You can run any workload at any time and migrate data from on-premises workloads to the cloud.

  • Data Center Space
  • System and Network Rack Space
  • Storage and Back up systems
  • Server baremetal
  • Server and System Virtualisation
  • Virtual Firewall, Routing and Switching
  • Baremetal Firewall, Routing and Switching
  • Virtual Private Networks (VPNs)

Multi Protocol Label Switching Switching (MPLS) VPNs for Branch office interconnections Our infrastructure services drive business value by lowering infrastructure costs, providing virtually limitless scalability & agility and accelerating time to market. By moving infrastructure to a service-based model, you can focus your time and resources where they belong. It is hard to have majority of the companies maintain their Infrastructure simply because it is not their core business.

We are a one stop point for all your onsite and remote managed IT support services for all sizes of companies and all levels of technical expertise, including support for in-house IT teams. Time, money and energy spent making technology decisions and hiring staff to manage and maintain the IT department is time not spent on growing your business. With our ready to consume IT support services, your team is free to leverage and focus their time and resources on innovations and solutions on their core products. Our connections within the IT workforce provide us with a real-world pulse on what works, how to improve IT operations and how to assemble the best people to help your business achieve its goals. Our IT support services are not limited to the following

  • Analytic services
  • Cloud services
  • Enterprise applications and middleware services
  • Application development and management outsourcing
  • ERP support services
  • Applications managed IT services
  • Quality assistance and testing